ATLAS - a practitioner’s guide to application managed services

Turn IT into a strategic partner for business growth

Today, IT organizations need to take an increasingly central role in delivering business outcomes. Moving IT from a reactive support role to a proactive business leadership role requires the agility to handle a faster pace of change. IT executives need to:

  • Support continual business growth on shrinking budgets
  • Lower annual costs by an expected 10-20%, despite years of initiatives to reduce total cost of ownership (TCO)
  • Deliver increasingly expensive, complex applications that are time-consuming to acquire, integrate, configure, monitor and optimize
Frustrated with expectations, CIOs are looking for:
  • Innovative solutions for delivering application services, one of the largest spending areas in IT.
  • Ways to measure the business value of managed applications (reduced TCO, performance, availability, scalability, strategic vision).

Use ATLAS as your guide

Atlas, Mindtree’s end-to-end, output-based managed services framework, replaces ticket-in, ticket-out managed application services with a focus on delivering optimized business value. Atlas takes charge of the lifecycle of your enterprise applications. We use Atlas to design and deploy fully tested applications, scale capacity under extremely short deadlines, and eliminate integration risks. Atlas uses customized pricing models to ensure flexible, affordable solutions.

Atlas transforms IT into a strategic profit center. This hyper-agile managed services model drives enterprise growth to take you from transition to optimization to transformation.


To successfully transition to a managed services engagement calls for creating plans, documenting key processes and application use, and coordinating a formal transfer of application support services. We accomplish these steps with:

  • The Atlas Global Transition Workbench, a world-class toolkit.
  • A four-part transition phase: planning, knowledge acquisition, shadow support and primary support.


In the optimization phase, Mindtree experts work with your team to evaluate your portfolio and report on each application’s contribution to your overall business strategy. The Atlas managed services platform optimizes costs and capabilities with:

  • Continuous monitoring and improvement of application performance and reliability.
  • Cost metrics, SLAs and TCO reduction.


We help you align IT service delivery efforts with business goals and measure IT’s contributions to enterprise revenues with:

  • Customized CXO Mindboard toolkit for developing and tracking key performance indicators (KPIs) that show us how key processes and applications promote business growth and cost reduction.
  • Business mapping and dashboards that identify potential areas for optimization.
  • The Atlas managed services transformation roadmap, which illustrates the tools and services we use to continuously improve your company’s business application service delivery.