Omni Channel Banking


Reinvent banking with Omni-Channel Experiences

Benchmark your bank vs. other banks.
Benchmark your bank vs. other industries.

Mindtree’s Omni-Channel Assessment Framework helps you to prioritize key digital initiatives and investments in Omni-Channel Banking.

The Omni-Channel customer experience spans:

  • Mobile, email, and online portals for self-service
  • Branch for in-person service
  • ATMs for automated service
  • Social Media, Group Video Chat, and Call Center for agent interactions
  • Cloud-based document repositories, automated decisioning, E-Signed documents and third-party services in the back office

Omni Channel Banking Pie chart

Mindtree’s Omni-Channel Assessment Framework provides an objective, third-party analysis and review of the Omni-Channel capabilities at your bank.

The Omni-Channel Assessment Framework includes:

  1. Omni-Channel Maturity Assessment
  2. Omni-Channel Recommendations
  3. Omni-Channel Roadmap

Benchmark your bank against the Omni-Channel capabilities of other financial institutions, as well as leading organizations in other industries.

With the results of your Omni-Channel Maturity Assessment, you can proceed with confidence in your strategic choices, benefitting from a clear view of where you stand relative to competitors.

Consistent Contextual Analysis Omni-Channel banking

Always on access Omni-Channel banking

Digital Effectiveness Omni-Channel banking

Contact Mindtree today to schedule your Omni-Channel Maturity Assessment.